Today, self-service device monitoring provides a wealth of information about the status of the connected terminals. However, it is a challenge to filter the important information to qualitatively evaluate a self-service solution. Often, time-consuming manual steps are necessary to perform the relevant analysis and to present the results in a readily understandable way.
With the KIXOperator availability reports, you receive an evaluation of the statistical information about the availability and cause of failure of all self-service devices at the push of a button. You can use these in the most diverse applications in your familiar self-service device management solution.
In addition, individual failure messages can be flexibly combined into one cause of failure. A convenient export function allows further use of the reports in spreadsheets, for example in MS Excel, or business reports.
The KIXOperator Availability Reports module is a fully integrated add-on for the KIXOperatorproduct. The module is activated individually for each bank as soon as the order for it is received.
Providing the historical data is necessary for the availability analysis. Your order includes software service as well as further developments and new evaluations in the area of availability and failure statistics.
Andras Kelemen, Group Manager for Business Organization and Information Technologies at Berliner Volksbank eG:
"We had the opportunity to take a look at the product in advance. We need the availability statistics for controlling and monitoring our self-service business. The possibility to create them ourselves from different views (e.g. by branch) is important for us and takes us in the right direction. We also find the export function very useful."
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