Successfully in use

KIXOperator in Kuwait

SBS increases market share in Kuwait to over 40 percent

Success Story

Through many years of successful cooperation with our partner, SBS has succeeded in achieving a market share of 43.5% in Kuwait.

Since 2009, SBS has been working closely with a local partner to successfully implement projects in the Middle East.

A Kuwaiti company providing electronic banking services to banks in Kuwait contracted SBS through our partner to implement our vendor-neutral ATM monitoring solution KIXOperator to monitor the ATMs they operate. Meanwhile, 1,000 self-service devices in Kuwait are being monitored with KIXOperator.

Prior to the deployment of KIXOperator, Kuwaiti banks managed several hundred ATMs with different software tools. Additionally, transferring files to their ATM network was difficult due to these different tools. To make matters more problematic, these tools only supported one ATM vendor, which meant manually pulling information from other cash machines.

Izzet Ozan, EMEA Project Manager, Salzburger Banken Software

The rollout of the ATM monitoring solution KIXOperator to a large number of
self-service terminals is a critical project. Thanks to our many years of experience
and the cooperative partnership of all project members involved, the switch went smoothly and successfully.

The other software tools have since been removed in light of KIXOperator to create a cohesive product stack. Resources could be freed up and reapplied to other business critical areas.

We are grateful for the trust our customers and our partners in Kuwait continue to place in us to make their businesses run smoother. The successful distribution of our products to the arabian region is associated with promising opportunities and we look forward to many more projects.

Success Story: KIXOperator sucessfully in Kuwait R0 en 07/22